SingleJump

Privacy Policy

Privacy Policy — SingleJump

Last updated: December 5, 2025

SingleJump (“we”, “our”, or “us”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our products and services, including the SingleJump platform, the SingleJump server software, and our customer portal at account.singlejump.com.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1. Personal and Contact Information

Provided directly by you when creating an account or purchasing a subscription:

  • Full name

  • Email address

  • Phone number (if provided)

  • Company name

  • Billing or business address

1.2. System and Usage Information

Collected automatically when using the SingleJump platform or SingleJump server:

  • IP address of devices accessing our systems

  • Hostname of registered SingleJump servers

  • Number of connected devices

  • Login timestamps and authentication metadata

  • Licensing and subscription usage data

1.3. Cookies and Tracking Technologies

We use cookies for the following purposes:

Authentication Cookies

  • To keep your session active in account.singlejump.com

  • To secure access to your account

Advertising Cookies

  • To measure traffic, conversions, and performance of our marketing campaigns

  • To serve relevant ads based on your interactions with our website

You may disable cookies in your browser settings, but some features (especially login and authentication) may not function correctly without them.

2. How We Use Your Information

We use the collected data to:

  • Provide and maintain the SingleJump platform

  • Authenticate and authorize users

  • Manage subscriptions, billing, and device limits

  • Improve system performance and security

  • Detect unauthorized access or suspicious activity

  • Offer customer support

  • Send product updates, important notices, and service-related communications

  • Run analytics and advertising campaigns

We do not sell your personal information to third parties.

3. Legal Basis for Processing (for users in the EU/EEA)

If applicable, we process your data under the following legal bases:

  • Contract performance — to provide the services you subscribed to

  • Legitimate interest — security, fraud prevention, service improvement

  • Consent — for advertising cookies and marketing communications

4. How We Share Your Information

We may share information only with:

4.1. Service Providers

Trusted third-party vendors who help us operate SingleJump, such as:

  • Payment processors

  • Hosting and cloud providers

  • Analytics and advertising platforms

  • Email delivery services

These providers are contractually required to protect your information.

4.2. Compliance with Law

We may disclose your data if required to:

  • Comply with legal obligations

  • Respond to government or law enforcement requests

  • Protect the rights and safety of our users, our systems, or the public

We do not share data with unrelated third parties for commercial purposes.

5. Data Retention

We retain your information as long as:

  • Your account is active, or

  • Needed to comply with legal, tax, or operational requirements.

You may request deletion of your data at any time (see Section 8).

6. Data Security

We implement technical and organizational measures to protect your data, including:

  • Encrypted communication (HTTPS/TLS)

  • Server-side encryption for sensitive information

  • Access control and audit logs

  • Regular security reviews

However, no system is 100% secure, and we cannot guarantee absolute protection.

7. International Data Transfers

Your information may be processed in the United States or other countries where our providers operate.

We ensure adequate safeguards are in place for international transfers.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold

  • Request correction or deletion

  • Restrict or object to processing

  • Request a copy of your data (data portability)

  • Withdraw consent for cookies or marketing

To exercise your rights, contact us at:

[email protected]

9. Children’s Privacy

SingleJump is not intended for individuals under 18.

We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Policy periodically.

The “Last updated” date at the top reflects the most recent revision.

We encourage you to review this Policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach us at:

SingleJump

Email: [email protected]

Website: https://singlejump.com